Who we are

The National Society for the Prevention of Cruelty to Children (NSPCC) is the UK’s leading charity specialising in child protection and the prevention of cruelty to children. We have been protecting children from abuse for over 100 years.

The NSPCC is the only children’s charity in the UK with statutory powers enabling it to act to safeguard children at risk.

NSPCC is a Registered Charity and its charity numbers are 216401 and SC037717.

The NSPCC Trading Company Limited (Registered Company No. 890446) is a wholly owned subsidiary and trades on behalf of the NSPCC.

NSPCC within the context of this Privacy Policy means both organisations.

This policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the NSPCC is registered as the data controller with the Information Commissioner for the United Kingdom, the Data Protection Registrar for Jersey and the Data Protection Commissioner for Guernsey.

Why we may collect your data

Personal information

You may at times be asked to supply personal information via the Your family website. Personal information is anything that enables us to identify you in some way, such as your name and an email address.

If you supply such information, we are legally bound by the Act to ensure that such information is only used for the purpose for which it was requested and also to ensure that the data is held securely.

General

We may collect and record information in order for us to understand more about how our site is used and in turn to make sure that the site reflects your needs. To do this we may send cookies to your PC.

A cookie is a small file that contains information that is transferred to your computer’s hard drive and that allows us to recognise that you have used the site before, but will not contain any other personal data.

If you do not want cookies to be stored on your PC it is possible to disable this function within your browser without affecting your navigation around the site.

In Internet Explorer, click on Tools, click on Settings, click on the Privacy tab and then use the slider bar to choose the level of privacy you want.

In Firefox, click on Tools, click on Options, click on Privacy, click on the Cookies tab and choose your level of privacy.

Please note that our advertisers may also use cookies, over which we have no control.

Survey

Occasionally we may ask you to fill in questionnaires or surveys whilst online. The data collected by the questionnaire or survey will only be used for the purpose stated on the form. You may also be given the opportunity to add your address details to our databases so we can contact you in the future. We will only use this information to contact you if you expressly give us permission to do so.

Financial information

In order to process Direct Debit, credit card or other financial transactions we may ask for your bank or card details. In order to do this you will be directed to a secure area of our site. To ensure the maximum level of security is applied to your data, all transmissions over the internet to and from this area are encrypted using SSL (Secure Sockets Layer). Credit card and bank detail information is not retained on our web servers, but is transferred to our secure internal databases (for the purpose of collecting and recording payments).

Requests for information

If you make a request for further information via the Your family website, the data will only be retained on the Web Servers as long as necessary in order to respond to your query.

Child Protection concerns

All enquiries which contain concerns about a child’s safety are passed immediately to the NSPCC Child Protection Helpline. Personal information provided to the Helpline will be held in accordance with the Act for the purpose of providing the necessary services to you and to meet our statutory obligations.

Where we store your personal data

The NSPCC may from time to time need to use the services of an Internet Provider. For financial or technical reasons these may be sited outside of the European Economic Area (EEA). Therefore data that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

Use of data by the Internet Service Provider on behalf of NSPCC is regulated and safeguarded by both international procedures and legal agreements to comply with the requirements of the Act. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Unfortunately, the transmission of information via the internet is not completely secure. Athough we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF THE INFORMATION

Who we share information with

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer
  
  
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
  
  
• To carry out our obligations under the law, pursuant to any statutory requirements and/or arising from any contracts entered into between you and us
  
  
• To allow you to participate in interactive features of our service, when you choose to do so
  
  
• To notify you about changes to our service.
  
  

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, telephone or email as agreed.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

The NSPCC does not rent or sell mailing details to any third party. However, occasionally the NSPCC works with partner organisations or companies to send you information on other ways in which you can support the NSPCC. We will not simply add your name to another organisation’s database.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions; or to protect the rights, property, or safety of NSPCC, our supporters, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by emailing legalofficer@nspcc.org.uk or writing to Data Protection Officer, NSPCC, 42 Curtain Road, London, EC2A 3NH.

Our site may, from time to time, contain links to and from other websites not owned or managed by the NSPCC. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We cannot be held responsible for the privacy of data collected by websites not managed by NSPCC.

Users under 18

If you want to talk to someone about a problem or if something is worrying you, you can contact ChildLine 0800 1111.

The ChildLine service and the NSPCC Helpline keep all contact details in confidence. However, if there is a risk of someone being harmed, we may have to pass some details on to Social Services or the police.

If you use this site for information about fundraising, campaigning or supporting the work of the NSPCC, please let an adult know.

Access to your information

You may request a copy of any personal information that the NSPCC has about you. Please email legalofficer@nspcc.org.uk or write to the Legal Officer, NSPCC, Weston House, 42 Curtain Rd, London EC2A 3NH. The NSPCC does not make a charge for supplying this information and will reply within 40 days of receipt of your request. It will help us to locate your records more easily if you can tell us something about the nature of your contact with the NSPCC.

Notification of change of Privacy Policy

Any changes to this Privacy Policy in the future will be notified by an icon being placed next to the ‘Terms and Conditions’ link on the Your family homepage for one month after the change occurs.

CONTACT

Questions, comments and requests regarding this Privacy Policy are welcomed and should be emailed to legalofficer@nspcc.org.uk or sent to Data Protection Officer, NSPCC, 42 Curtain Road, London, EC2A 3NH.